Why is this so hard?
I went to pay my credit card bill on line and the bank would not let me. I had accounts with two banks that merged and my name was in there twice.
I called customer service and it took 10 minutes to get through Bank of America voice response systems. When I [...]

I recently went to transfer my telephone number from T-Mobile to Cingular.
I wanted to make this change because I was talking on the phone with a radio producer and within five minutes my phone froze and the call was dropped twice. I had a radio station that wanted to interview me to promote my new [...]